Consistently performs accurate Patient Identification practices.
Initiates and advocates decisions in the context of patient experience and patient-centered care which impacts patients, families, and physicians.
Provides customer service and escort support to patients.
Provides limited clinical support related to imaging procedures as appropriate.
Performs accurate copying of imaging exams on to CD/DVD performed at Sidra
Ensures exceptional patient relations and communication towards a pleasant and efficient patient experience.
Observes and maintains patient privacy and confidentiality at all times.
Performs the Patient Identification process including patient wristbands, consistently.
Responds to any general, non-clinical questions solicited, or finds the most suitable staff member to answer.
Meets and greets patients as they arrive in Radiology and directs them to the appropriate reception and /or scheduling desks.
Escorts and directs patients to appropriate locality, waiting area and/or associated department/in-patient unit.
Escorts patients referred to financial counsellors.
Provides transportation devices as required.
Able to move and lift patients using appropriate transfer devices, always under clinical supervision.
Prepares patients (non-technical preparation) for procedures, including assistance to change into hospital gowns.
Prepares procedure rooms ready for imaging exams, as directed by the clinical staff.
Ensures procedure rooms are turned over between imaging exams to provide hygienic environment.
Assists the clinical staff with patients during imaging exams as required and keeps patients comfortable and at ease during the exams.
Ensures proper hand-over communication at all times to coordinate excellent patient care.
Assists the clinician with any required non-clinical adjunctive tasks during interventional exams, such as biopsies.
Performs administrative tasks associated with patient exams, including but not limited to, data entry and document scanning of worksheets and forms.
Responsible for digitizing outside films and matching/uploading exams to PACS under the direction of CMIST.
Responsible for accurately copying patient imaging exams from PACS for patient referral elsewhere, under the direction of CMIST.
Adheres to departmental and organizational policies, procedures and regulatory standards and requirements.
Adheres to and promotes compliance with the hospital’s radiation safety and protection and MRI safety policies and associated codes of practice and take appropriate action where non-compliance is evident.
Participates and complies with quality improvement programs and competency assessment initiatives for Radiology services.
EDUCATION
2 year Postgraduate Certification/Diploma in a Health care Specialty qualification.
EXPERIENCE
2+ years combined frontline experience encompassing customer/hospitality service, reception, patient aide/assistant in a healthcare setup.
Provides total individualized patient care and assumes accountability for assessing, planning, implementing and evaluating care, discharge planning for each patient and assessing for current and potential problems.
Accurately, concisely and appropriately documents care, interventions and outcomes.
Contributes to the achievement of clinical quality outcome indicators and patient satisfaction by demonstration of extraordinary service.
Utilizes a professional practice framework and evidence-based care, identifies improvement areas while minimizing risks creating care that is optimal for our patients and families.
Promotes a safe environment and safe patient care by embracing a safety culture and identifying areas of risk.
Educates the patient/family and other members of the health care team.
Contributes to excellence in outcomes, positive patient experience and a healthy professional environment.
Contributes effective use of resources.
Leads and/or contributes to service-based Performance Improvement activities and organizational committees as assigned.
Develops and sustains (maintains) own knowledge, clinical skills (mandatory training), professional (portfolio or profile) awareness and provides documented evidence of performance and maintenance of skills consistent with position.
Treats colleagues, patients, and visitors with dignity and respect at all times and promotes and maintains effective communication and teamwork.
Maintains confidentiality at all times.
Identifies and alerts members of the medical team to changes in medical status of the patient.
Works in collaboration with Case Management to achieve goals.
Participates in new staff/student orientation, assists in maintaining a suitable learning environment and acts as a preceptor/mentor in the supervision and teaching of new staff/students to develop their competence.
Maintains a professional demeanor and upholds the organizational values at all times.
Acts as a role model for junior staff and assists in promoting and sharing knowledge via mentorship/preceptorship programs in line with relevant research and evidence based practice.
Follows all Hospital related policies and procedures.
Performs other related duties as assigned.
Education:
Bachelor Degree in Nursing (4 years) or
Diploma in Nursing (3 years after post-high school) and
Postgraduate certificate in specialty if applicable in the country of origin
Experience:
2+ years of recent clinical nursing experience within the relevant specialty from a highly esteemed healthcare institution
Preferably with experience in adolescent medicine, nephrology (adult and pediatric), and pediatric
Certification and Licensure:
Valid professional Nursing license in the country of origin
Must have 2 years experience in the same field with High School Certificate and valid driving license
Responsible for driving corporation cars and vans, or limousines to transport passengers or may occasionally carry cargo as requested by his immediate supervisor
Skills
Excellent knowledge of traffic laws and regulations in QATAR
Must have 5 years engineering experience at a similar level of responsibility in building maintenance services , and/or equipment and systems in assigned areas of responsibility in a healthcare environment with high school diploma or with trade certificate in the field of responsibility (Mechanical, Air conditioning , HVAC, Electrical, ELV or Civil I Building Trade Technology)
Skills
Strong aptitude in math; ability to use addition, subtraction, multiplication and division to perform flow, pressure, performance and meter calculations.
Ability to work both independently and in a team environment.
Must have 2 years of experience in the same field or any related field concerning project management or secretarial work or experience as a junior executive or in any other administrative or management Provides administrative and secretarial support to the department and respective section background
Diploma in Administration/Management or an equivalent
Will provide technical support to Executive Directors, Assistant Executive Director, Senior Facility Engineers, and Engineers of any technical reports for facility maintenance services
Must have background in Healthcare/Hospital setting
Skills
Good communication, customer service and relationship-building skills.
Must have 4 years' experience in the same field with High school diploma or 3 Years Vocational Education
Responsible for the storage and issue of commodities held in the engineering store, received materials, records, inventory and issuance of materials according to job work
Must have experience in Healthcare/Hospital setting
Skills
Knowledge of proper bookkeeping and inventory management.
Familiarity with standard concepts and best practices in a stockroom or warehouse environment.
Analytical mind with the ability to make accurate mathematical computations.
Must have 2 years' experience in MS Office ) with High School Diploma plus ICDL computer certificate
Responsible for entering/ encoding and verifying a variety of data in appropriate formats
Shall be assigned in CMMS section to perform data entry of Work Orders, and verification according to established procedures using Engineering Asset Plus systems.
Skills
Proficient typing skills.
Computer skills and knowledge of relevant software packages.
Must have 3 years' experience in Administrative or Clerical activities out of which 1 year as a Secretary
Completed degree level/equivalent
Responsible for assigning, reviewing, monitoring and coordinating the work of other subordinate secretaries and clerks working in the section
Will provide executive assistance to Executive Directors or Assistant Executive Director, Senior Facility Engineers, Engineers of any reports for facility maintenance services and for Corporate Engineering Department
Must have a background in Healthcare/Hospital setting
