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+974 4016 1000 Doha, Qatar Sat - Thu 8.00 - 18.00. Friday CLOSED
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Unit Clerk

negotiable Expires in 1 month

JOB DETAIL

Communication

  • Being polite, compassionate, and understanding to patients and family members at all times. Complies with Sanad customer service standards taught in Corporate Orientation.
  • Provides information in a prompt, efficient, and professional manner.
  • Performs clerical work for the department and communicates efficiently with all stakeholders through various methods (calls, emails, and direct contact) to collect the details.
  • Reminder calls as per division standard operating procedure before appointment/procedure.
  • Liaises between different support services to ensure patient needs are met (e.g. the laboratory, pharmacy, translation services etc.)

Patient records and data

  • Compiles, processes, and ensures protection of patient records and data whilst complying with policies, procedures, and regulatory standards.
  • Ensures the medical, administrative, ethical, legal, and regulatory compliance for patient records.
  • Distributes and collects records as and when required.
  • Manages the patient record for check-in, admission, patient care, physician orders, check out, and discharge for the respective unit.
  • Prepares and maintains comprehensive and updated databases by filing and re-filing case notes and observations and ensuring that the databases are managed as per the division requirements.
  • Assists the Supervisor and Manager in the collection of information related to advanced research and reports required by the department.
  • Collects and gathers documentation from ancillary departments and nursing units for further processing.
  • Prepares charts for document scanning, performs quality checks on scanned images.
  • Ensures that all the data filed is updated, accurate and complete, and meets the data quality standards of the facility.
  • Collects and records patient feedback and data to support Patient Satisfaction evaluation.

 

 

Teamwork

  • Meets deadlines and follows up on assignments under the supervision of the Supervisor/Manager.
  • Assists the Patient Access Associates if required in busy periods and if capacity allows e.g. booking appointments, registration process etc.
  • Completes handover to next team member as required to ensure smooth patient care.
  • Supports the department as needed for service readiness, including simulation testing.

 

Other tasks

  • Identifies pertinent events affecting patient care, administration, quality of service within the Unit and reports them to the Manager / Supervisor.
  • Provides suggestions on administration, patient records, and other departmental procedures as required.
  • Orders stationary.
  • Collects excuse notes (and other non-medical information) and entering into Cerner.
  • Liaises with patients on generic information, but not giving out medical/clinical results e.g. communicating that medication is ready for pick up, but not a dose change.
  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies.
  • Adheres to and promotes Sidra’s Values.

There are also some key elements that the unit clerk will do depending on their location of work:

 

Ambulatory/Outpatient/day cases unit specific

  • Manages daily clinic flow, respond to ad hoc request from the clinical team.
  • Responds to operational team requests such as collecting data on no-show statistics etc. up top on key performance indicators.
  • Registers and checks outpatients.
  • Receives payments for consumables, deposits or services as part of the patient visit (to be confirmed by your manager).
  • Prints patient lists for the day.

 

Hospital/Inpatient unit specific

  • Manages patient records for internal and/or external transfers.
  • Books patient follow up an appointment prior to leaving the unit.
  • Prints patient lists for medical rounds/ patient activity.
  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
  • Adheres to and promotes Sidra’s Values

 

Skills

 

  • Excellent organizational and time
    management skills.
  • Demonstrated ability to multi-task and work
    independently
  • Demonstrated ability to work in a fast-paced
    environment.
  • Demonstrated ability to work in teams for
    projects and within the unit and cross-
    functionally.
  • Demonstrated ability to work in a multi-
    cultural environment.