Working as part of Radiology’s multi-disciplinary team, the Patient Aide role, under the direction of the Manager Diagnostic Imaging Support Services, functions in an ancillary capacity to enhance both frontline and clinical staff efficiency and the patient’s experience. He/she will be assigned on rotation to front of house and to specific modalities. He/she will work with both clinical and non-clinical staff within the area to ensure the provision of courteous, efficient and timely patient centered care to patients, families and other internal and external visitors in both the Out- and In-Patient Radiology sites. Incumbent may perform other duties as assigned by the Manager Diagnostic Imaging Support Services.
Systems integral to Patient Aide workflows may include:
Cerner Scheduling System (limited)
Biometrics, including palm scanning technology.
Patient identification, including Real Time Locating System (RTLS) wristband technology.
IT hardware including document scanning and barcode reader equipment.KEY ROLE RESPONSIBILITIES:
Ensures exceptional patient relation and communication towards a pleasant and efficient patient experience.
Observes and maintains patient privacy and confidentiality at all times.
Performs the Patient Identification process including patient wristbands, consistently.
Responds to any general, non-clinical questions solicited, or finds the most suitable staff member to answer.
Meets and greets patients as they arrive in Radiology and directs them to the appropriate reception and /or scheduling desks.
Escorts and directs patients to appropriate locality, waiting area and/or associated department/in-patient unit.
Escorts patients referred to financial counsellors.
Provides transportation devices as required.
Able to move and lift patients using appropriate transfer devices, under clinical supervision.
Prepares patients (non-technical preparation) for procedures, including assistance to change into hospital gowns.
Prepares procedure rooms ready for imaging exams, as directed by the clinical staff.
Ensures procedure rooms are turned over between imaging exams to provide hygienic environment.
Assists the clinical staff with patients during imaging exams as required and keeps patients comfortable and at ease during the exams.
Ensures proper hand-over communication at all times to coordinate excellent patient care.
Assists with interpretation services if appropriate.
Assists the clinician with any required non clinical adjunctive tasks during interventional exams, such as biopsies.
Performs administrative tasks associated with patient exams, including but not limited to, data entry and document scanning of worksheets and forms.
Responsible for digitizing outside films and matching/uploading exams to PACS under the direction of CMIST.
Responsible for accurately copying patient imaging exams from PACS for patient referral elsewhere, under the direction of CMIST.
Adheres to departmental and organizational policies, procedures and regulatory standards and requirements.
Adheres to and promotes compliance with the hospital’s radiation safety and protection and MRI safety policies and associated codes of practice and take appropriate action where non-compliance is evident.
Participates and complies with quality improvement programs and competency assessment initiatives for Radiology services.
Participates in mandatory training and actively practices continual professional development in alignment with Sidra’s professional development programs.
All other duties within the scope of the position necessary for the Radiology services to run efficiently, as assigned.
Strong organizational and time management skills.
Excellent people skills.
Demonstrated knowledge of medical terminology.
Proficiency with Microsoft Office suite
Fluency in written and spoken English
Spoken knowledge of Arabic language would be an added advantage.