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+974 4016 1000 Doha, Qatar Sat - Thu 8.00 - 18.00. Friday CLOSED
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Patient Access Supervisor

negotiable Expires in 3 months

JOB DETAIL

  • Monitors various systems and administrative reports daily/weekly/monthly as assigned to ensure departmental
    quality standards are maintained.
  • Develops and undertakes initiatives to monitor and assure accuracy and timeliness of all operational processes.
  • Reviews the Scheduling Call Center indicators to ensure appointment queues and work lists are completed, prior
    to the conclusion of business, each day
  • Assists the Manager in designing or updating operational process related to patient access practice.
  • Supports in delivery of the revised processes to the staff.
  • Promotes operational improvement through educational / training activities in collaboration with the departmental
    leadership
  • Ensures staff meet Finance Department cash collection targets.
  • Reviews unbalanced deposits and reports cash collection issues to management.
  • Collaborates with Financial Counselors on patient financial arrangements to ensure patient care is delivered with
    ease
  • Maintains the operational throughput and ensures staffing is adequate to meet operational requirements.
  • Takes call-out notifications for staff and finds replacement coverage in timely manner
  • Ensures strong and positive patient experience practices are followed, including effective communications with
    staff, physicians, patients, patient families and other departments
  • Oversees Scheduling Coordinator activities to ensure Physician and Clinical templates are updated, including
    unforeseen events
  • Escalates scheduling administrative issues to designated leadership individuals.
  • Implements the Ambulatory Affairs Appointment reminder process and monitors patient appointment compliance.
  • Ensures all scheduled patients are pre-registered prior to the service date.
  • Performs regular rounding in clinical services to ensure operational needs are met and processed in a timely
    manner.
  • Identifies, obtains, and efficiently utilizes clinic resources necessary to meet Ambulatory Affairs objectives
    including recommending budget amounts for operating expenses.
  • Ensures all staff completes required training and education in advance of departmental deadlines.
  • Initiates annual staff reviews provides feedback on staff education, development and goals.
  • Implements quality performance and training for annual staff reviews.
  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
  • In view of the evolving needs and opportunities within Sidra during this pre-operational phase, this position may be
    required to perform other duties as assigned and reporting relationships may vary

Skills

  • CAHM Certification is a plus
  • National Association of Healthcare Access
    Management (NAHAM) is a plus
  • Demonstrated ability to plan and schedule effectively
  • Excellent communication skills
  • Proficiency with Microsoft Office suite
  • Fluency in written and spoken English
  • Successful completion of medical terminology testing
  • Ability to learn the following applications and utilize on a daily basis:
    • Biometric Application for patient identification Workflow
    • Cerner Patient Management functions (Registration & Scheduling),
    • Radnet / Surginet
    • Powerchart Order Entry
    • PACs, Document scanning into pacs
    • Medical Necessity process
    • Finance Payment System Workflows and receipting
    • Scanning documents into the PEARL record
    • Ad Hoc Transport request process
    • SMS Appointment Reminder process
    • Patient Portal Registration practices
    • MOI Data Integration workflows
    • QNB Counterfeit bill process and equipment