Consistently performs accurate Patient Identification practices.
Initiates and advocates decisions in the context of patient experience and patient-centered care which impacts patients, families, and physicians.
Provides customer service and escort support to patients.
Provides limited clinical support related to imaging procedures as appropriate.
Performs accurate copying of imaging exams on to CD/DVD performed at Sidra
Ensures exceptional patient relations and communication towards a pleasant and efficient patient experience.
Observes and maintains patient privacy and confidentiality at all times.
Performs the Patient Identification process including patient wristbands, consistently.
Responds to any general, non-clinical questions solicited, or finds the most suitable staff member to answer.
Meets and greets patients as they arrive in Radiology and directs them to the appropriate reception and /or scheduling desks.
Escorts and directs patients to appropriate locality, waiting area and/or associated department/in-patient unit.
Escorts patients referred to financial counsellors.
Provides transportation devices as required.
Able to move and lift patients using appropriate transfer devices, always under clinical supervision.
Prepares patients (non-technical preparation) for procedures, including assistance to change into hospital gowns.
Prepares procedure rooms ready for imaging exams, as directed by the clinical staff.
Ensures procedure rooms are turned over between imaging exams to provide hygienic environment.
Assists the clinical staff with patients during imaging exams as required and keeps patients comfortable and at ease during the exams.
Ensures proper hand-over communication at all times to coordinate excellent patient care.
Assists the clinician with any required non-clinical adjunctive tasks during interventional exams, such as biopsies.
Performs administrative tasks associated with patient exams, including but not limited to, data entry and document scanning of worksheets and forms.
Responsible for digitizing outside films and matching/uploading exams to PACS under the direction of CMIST.
Responsible for accurately copying patient imaging exams from PACS for patient referral elsewhere, under the direction of CMIST.
Adheres to departmental and organizational policies, procedures and regulatory standards and requirements.
Adheres to and promotes compliance with the hospital’s radiation safety and protection and MRI safety policies and associated codes of practice and take appropriate action where non-compliance is evident.
Participates and complies with quality improvement programs and competency assessment initiatives for Radiology services.
2 year Postgraduate Certification/Diploma in a Health care Specialty qualification.
2+ years combined frontline experience encompassing customer/hospitality service, reception, patient aide/assistant in a healthcare setup.
Provides total individualized patient care and assumes accountability for assessing, planning, implementing and evaluating care, discharge planning for each patient and assessing for current and potential problems.
Accurately, concisely and appropriately documents care, interventions and outcomes.
Contributes to the achievement of clinical quality outcome indicators and patient satisfaction by demonstration of extraordinary service.
Utilizes a professional practice framework and evidence-based care, identifies improvement areas while minimizing risks creating care that is optimal for our patients and families.
Promotes a safe environment and safe patient care by embracing a safety culture and identifying areas of risk.
Educates the patient/family and other members of the health care team.
Contributes to excellence in outcomes, positive patient experience and a healthy professional environment.
Contributes effective use of resources.
Leads and/or contributes to service-based Performance Improvement activities and organizational committees as assigned.
Develops and sustains (maintains) own knowledge, clinical skills (mandatory training), professional (portfolio or profile) awareness and provides documented evidence of performance and maintenance of skills consistent with position.
Treats colleagues, patients, and visitors with dignity and respect at all times and promotes and maintains effective communication and teamwork.
Maintains confidentiality at all times.
Identifies and alerts members of the medical team to changes in medical status of the patient.
Works in collaboration with Case Management to achieve goals.
Participates in new staff/student orientation, assists in maintaining a suitable learning environment and acts as a preceptor/mentor in the supervision and teaching of new staff/students to develop their competence.
Maintains a professional demeanor and upholds the organizational values at all times.
Acts as a role model for junior staff and assists in promoting and sharing knowledge via mentorship/preceptorship programs in line with relevant research and evidence based practice.
Follows all Hospital related policies and procedures.
Performs other related duties as assigned.
Bachelor Degree in Nursing (4 years) or
Diploma in Nursing (3 years after post-high school) and
Postgraduate certificate in specialty if applicable in the country of origin
2+ years of recent clinical nursing experience within the relevant specialty from a highly esteemed healthcare institution
Preferably with experience in adolescent medicine, nephrology (adult and pediatric), and pediatric
Certification and Licensure:
Valid professional Nursing license in the country of origin