Identifies areas of improvement in the Employee Relations processes and makes recommendations for improvements.
Provides recommendations to HRBP/ HRED regarding delivery of services by the department and coordinates all administrative aspects of HR processes and procedures in the division.
Acts as the first point of contact for employees with Human Resources-related issues that are not connected with payroll; serves as an advocate for staff and identifies solutions that will positively impact the employee experience.
Provides support to employees in interpreting and understanding policies and procedures.
Assesses a relevant issue or case; coordinates with and makes referrals to relevant Human Resource functional areas and provides the necessary follow up until the conclusion of the event.
Participates in the promotion and maintenance of effective communication, staff engagement and teamwork, communicates frequently with management and staff to remain abreast of and foster high morale and employee engagement.
Evaluates existing procedures and adopts methods and approaches, when necessary, to leverage on them
Assesses and monitors organizational sickness and turnover rates and trends, and provides feedback and suggestions to management. Utilizes data provided by other Departments such as those gleaned from staff satisfaction surveys, and monitors activity against international trends and practices for retention.
Supports management and employees with conflict resolution.
Works with management and employees on performance-related issues.
Liaises with and provides guidance and coaching to employees on grievances, escalating issues to the Human Resources Director as necessary.
Investigates issues that might lead to formal disciplinary action being taken against an employee.
Assists with the production of letters for employees for various government or external agencies.
Liaises with employees during their off boarding process to ensure a smooth departure with no unforeseen issues with the authorities, banks or any other third party.
Updates HR Information System as required.
Produce HR reports for HRBP and HRED.
Maintains a professional demeanor and upholds the organizational values at all times
Acts as a role model for staff and assists in promoting and sharing knowledge via mentorship/ preceptorship programs.
Follows all policies and procedures.
Performs other related duties as assigned.
Bachelor’s degree in Business Studies/ HR or a related subject.
5+ year’s generalist HR experience in a multi-cultural environment.
Demonstrated ability to work effectively within an international and multi-cultural environment.
Demonstrated ability to build mutually beneficial and strong relationships with internal stakeholders.
Ability to empathize with individuals and their situation.
Ability to communicate effectively across the organization and at different levels.
Proficiency with Microsoft Office suite
Fluency in written and spoken English
Chartered Institute of Personnel & Development (CIPD)