Patient Registration – Performs accurate & complex registrations in ambulatory locations, with a goal of exceeding service department expectations. Completes complex work queues and quality data corrections assigned by management so that Revenue Cycle operations are not delayed.
Identification – Consistently performs Patient Identification practices through the performance of accurate medical record selection. Reports duplicate medical record numbers to management for further investigation to support patient safety goals. Reviews and validates printed wristbands with each patient and performs biometric validation.
Confidentiality – Observes and maintains patient privacy and confidentiality during all Patient Access operations.
Insurance Eligibility – Completes insurance eligibility successfully which may require direct contact with the insurance company to support successful financial revenue results.
Scanning Requirements – Accurately scans Patient Identification cards, Insurance Cards, Vaccine Records, and Newborn Birth Certificates into the medical record to support patient safety goals and successful financial revenues results. Ensures insurance information is updated and accurate for each visit.
Biometric Process – Performs Consistent and methodical implementation of the biometric system in Patient Identification practices which supports patient safety goals.
Performs Radiology Arrivals – Accesses RadNet work list to check arrival of the patient for the technologist.
Safety policies and procedures – Adheres to Radiation, MRI and surgery safety policies and procedures.
Signatures – Thoroughly explains all registration documents and captures patient signatures. Correctly notates forms in instances where the patient signature is unobtainable. Notates when parental consent is obtained over the telephone.
Prepares multiple consent documents – Organizes and prepares different Radiology consents for signatures between the technologist and the patient.
Patient Experience – Utilizes the department in patient communications and interactions; in all telephone, email and/or during face-to-face patient encounters.
Ethics – Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies.
Scheduling Appointments – Accurately books multiple and complex appointments for patients in accordance with hospital requirements. Upon booking each appointment, a pre-registration is required so that finance, nurses and clinicians may complete workflow components prior to the patient’s next visit. Thorough and correct entry of data and patient information which supports patient safety goals. Performs complete and methodical pre-registrations.
Patient Cash Collections – Assists with change fund detail and daily deposits. Systematically processes in patient cash collections and issues a receipt. Timely notification to Patient Access management of any collection / deposit issues at the end of shift.
Medical Necessity – Performs Medical Necessity and collects patient due as required supporting successful revenue results. Escalates all medical necessity issues to the appropriate clinical delegate.
Wristbands – Leads in consistently performing Patient Identification practices, including the application of patient wristbands.
Ability to learn the following applications and utilize on a daily basis:
Biometric Application for patient identification Workflow
Examine patients for illness or injury, plan and provide treatment in the form of medicines and therapies and refer them to specialist providers if necessary
Conduct routine adult physicals as well as youth sports physicals
Practice active listening and excellent communication skills with patients, their families and all staff, addressing patient concerns as the highest priority
Document treatments on digital charting software, adhering to Community Clinic’s medical charting standards, including ongoing progress notes and test results
Work with other physicians and support staff as a team in order to collaborate on diagnoses and perform procedures such as splinting broken bones, stabilizing a patient for hospital transport and wound suturing
Provide education to patients and families regarding medical conditions and their treatment options as well as preventative care strategies of nutrition, exercise and hygiene
Order laboratory tests such as white blood cell count, blood sugar and x rays and interpret test results
Current MD licensure
Excellent communication and problem-solving skills, patience and empathy